Who is Video/Phone Counselling Suitable for?

  • Anyone wishing to access counselling services, but wanting to social distance  

  • People who have a hard time leaving their home due to mobility issues or concerns with anxiety.

  • Anyone living in a remote area who cannot make it to an in-person counselling session in Maple Ridge, BC.

  • Those who want to gain more insight into their problem, build skills to work through their issues, and gain emotional resilience towards future life problems.

Are there any Limitations of Counselling over Phone/Video?

  • Crisis concerns, such as individuals fleeing domestic violence or those considering suicide are often best dealt with through in-person sessions and/or through immediate medical attention (call 911).

  • It's possible that your counsellor may decide that in-person counselling is more suitable for your situation. If this is the case your counsellor will talk to you about alternative options.

  • If you are struggling with psychotic symptoms (ie. hallucinations, delusions), video/phone sessions are not appropriate. Please see your Dr. if you are in this situation.

  • Phone sessions are not appropriate for those struggling with addiction to alcohol/drugs.

  • Talking on the phone and through video is not always 100% confidential. Factors such as the insecurity of sharing information across the internet on video/e-mail or the location of where you are talking may limit confidentiality.

  • For video counselling you will need access to a fast internet connection (Broadband) and a webcam.


Policies for Video and Phone Counselling


Payment for phone/video counselling must be made at the time of your appointment. Please go to the Fees Page to access payment instructions.

All standard cancellation fees and policies apply.


An informed consent must also be signed, filled out, and sent back before sessions can proceed. This can be accessed on the Forms Page.


All sessions are 50 minutes long and scheduled in Pacific Standard Time. At the time of our appointment we will call you with the number you have provided us with on your intake form.


Services are only offered to individuals residing in Canada.



If you are ready for change, or even curious about change, please call -604-454-4516 - or email to find out more information or to book an appointment. 

Social distancing and prefer an at-home counselling option?

Feeling anxious or stressed about what's happening?

Due to COVID-19, many people are looking for a safe way to access counselling from the comfort of their own home.


We are happy to be a part of the online counselling community offering support during this time.